Terms of Service

1. Acceptance of Terms

ClinicalRIS is a product of Claridad Health Solutions ("Claridad"). By accessing or using ClinicalRIS ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Description of Service

ClinicalRIS is a cloud-based radiology information system that provides:

• Patient and study management
• Radiology worklist and reporting
• PACS integration and DICOM image storage
• FHIR R4 and HL7 interoperability
• Billing and claims management
• AI-assisted diagnostic tools integration

3. User Accounts

3.1 Account Creation

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your login credentials.

3.2 Account Security

You must immediately notify us of any unauthorized use of your account. We recommend enabling multi-factor authentication (MFA) for enhanced security.

3.3 User Types

The Service supports multiple user roles including Super Administrators, Center Administrators, Radiologists, Technologists, Referring Physicians, Billing Staff, and Front Desk Clerks. Each role has specific permissions and responsibilities.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Access or attempt to access accounts not belonging to you
• Interfere with or disrupt the Service infrastructure
• Upload malicious code or content
• Share login credentials with unauthorized persons
• Violate HIPAA or other healthcare privacy regulations
• Export or scrape data without authorization

5. Healthcare Compliance

5.1 HIPAA

ClinicalRIS is designed to be HIPAA compliant. We will enter into a Business Associate Agreement (BAA) with covered entities as required by law.

5.2 Medical Disclaimer

AI-assisted features are supplementary aids and do not replace professional medical judgment. The Service does not provide medical advice, diagnosis, or treatment recommendations.

5.3 Audit Trails

The Service maintains comprehensive audit trails of all user actions as required by healthcare regulations. These logs are retained for a minimum of 7 years.

6. Data Ownership and Storage

6.1 Your Data

You retain ownership of all patient data, medical records, and imaging studies stored in the Service. We do not claim any ownership rights over your data.

6.2 Data Portability

You may export your data at any time in standard formats (DICOM, HL7, FHIR). We provide tools and APIs to facilitate data migration.

6.3 Data Retention

Medical records are retained according to applicable state and federal regulations. Upon account termination, we will provide a reasonable period to export your data.

7. Service Level Agreement

For Professional and Enterprise plans, we guarantee:

• 99.9% uptime for the core platform
• Response time of 4 hours for critical issues
• Regular backups with point-in-time recovery
• Disaster recovery with RPO of 1 hour and RTO of 4 hours

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLINICALRIS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

23. Contact Information